Turn Hold Time into Gold Time
In the contact center world, hold time is often seen as a negative thing. Agents want to get customers off hold as quickly as possible,
Ari Rosenstein, VP Marketing
Ari Rosenstein is a tech-savvy marketing and sales leader and served as Consultant to help several start-ups such as AppsFlyer, Similarweb, Adquant and Kenshoo expand globally before joining TechSee as VP of Marketing. Ari has an MBA from the Interdisciplinary Center, and dual majors from the University of Wisconsin - Madison.
Author Posts
Hold Time is Gold Time: 5 Ways to Improve Call Center Performance By Capturing Customer Data While They Wait on Hold
No More Hold Music If your world is the call center and customer service, every second counts. The moments customers spend on hold shouldn’t be
TechSee Joins the Amazon Web Services Partner Network
TechSee, Whose Platform is Built on AWS, Now Pivots to Deliver Deeper Visual Solutions for the AWS Customer Network. New York, NY, December 21,
Oracle + TechSee Integrate to Support the Next Generation Of Field Service Operations
Field Service leaders are at a crossroads. There is a greater need to meet customer demand while keeping up with innovation. Not only are your
All You Need to Know About Reducing Average Handling Time (AHT) in Customer Service
Want to improve AHT in your contact center> Here is a rundown of the methods and technologies deployed by leading companies.
A Guide to Improving Your Net Promoter Score (NPS)
Gain a deep understanding of what NPS is, how it is calculated, and what it really says about how customers view your company.
All You Need to Know About CSAT To Drive A Better Customer Experience
There’s more than one reason for customer dissatisfaction – but basically, it boils down to understanding and meeting customer expectations. Definitely something companies strive to
Understanding Call Center Occupancy in the Contact Center and How To Optimize It
In today’s age of customer-centric service, call centers must deliver quick answers, short hold times, and the ability to speak to a live representative on
Customer Churn: Definition, Formula, Causes & Tips to Improve
Discover just why it is so important to keep your customers happy and how you can lower the churn rate.
