Survey Says: Smart Home Experience Should Be Simpler
Read up on the latest results of TechSee’s smart home surveys and what businesses can do to simplify the smart home experience
Andrew Mort, Content Manager
Andrew Mort brings extensive experience of writing compelling B2B and B2C copy, including press releases, thought leadership articles and marketing content.
Author Posts
Steering the Shift to Conversational IVR
Creating conversational IVR means evolving legacy systems to deliver effortless experience – here’s how how to achieve the transformation.
Smart Home Support: 4 Technologies to Simplify Service
Get to grips with the 4 core technologies that simplify Smart Home support and deliver standout self service.
5 Augmented Reality Use Cases From Leading Enterprises
Here are 5 augmented reality enterprise use cases that showcase different areas in which AR can be incorporated into the enterprise.
5 Steps Towards a Successful Self-Service Strategy
Get to grips with the five core principles that are crucial for creating a self-service strategy that cuts customer effort and builds true loyalty.
Next Issue Avoidance – How contact centers can preempt follow-up calls
Next Issue Avoidance is a key element of low-effort customer service – how to pre-empt follow-up calls to deliver exceptional experience.
Creating a Collaborative Contact Center Culture
Creating a collaborative contact center culture is the key to improved agent performance and superior service delivery – here’s how to do it
A Consistent Customer Experience Strategy = Satisfied Customers
A truly successful CX is a consistent one. Read why this is so important and how technology can help achieve the optimal customer experience
The Future of Self Service: Are We Prepared?
Explore the future of customer self service and discover why all-seeing virtual assistants will soon change the game for both consumers and companies.
The Contact Center of the Future in the Distributed Workforce Era
The contact center industry is changing, as AI and cloud technologies create new possibilities for remote working and big savings for enterprises.
Reduce Machine Downtime with a Unified Visual Maintenance Strategy
Why is the traditional visual inspection process not so effective in reducing manufacturing downtime? Can visual assistance help productivity?
AI Proof of Concept Fails in Customer Service: 4 Lessons Learned
85% of AI Proofs of Concept don’t work out. Learn 4 common mistakes to avoid when developing an AI Proof of Concept for customer service.
