The Artificial Intelligence Field Service Revolution
Discover how Artificial Intelligence is transforming the field service industry with improved scheduling, knowledge base retrieval & visual analysis
Andrew Mort, Content Manager
Andrew Mort brings extensive experience of writing compelling B2B and B2C copy, including press releases, thought leadership articles and marketing content.
Author Posts
How Remote Assistance Protects Employees and Customers from Coronavirus
Leading companies are adopting innovative remote assistance technologies to mitigate the impact of crises such as the COVID-19 pandemic.
How to Resolve the Privacy Paradox and Achieve Customer Personalization
How can we individualize service without invading privacy? Learn more about striking the balance between customer personalization and trust
5 Key Considerations When Choosing The Remote Visual Support Solution For Your Business
Remote visual support is proven to improve CX, cut operational costs and more – here’s how to choose the right solution for your company
Why You Should Create a Visual Tribal Knowledge Base
Pool the skills and experience of your top technicians into a visual tribal knowledge base to increase customer satisfaction and profit.
Can Visual Assistance Improve the Call Center Agent Experience and CX?
Find out why visual assistance is the solution to eliminating call center agent’s frustrations and boosting job satisfaction
Collaborative AI
The global drive toward digital transformation has made its mark on contact center processes and operations, with Salesforce predicting last year that the use of AI by
Customer Retention Strategies in the Telecom Industry
Telecoms are trying to address the issue of churn. Here are customer retention strategies including one of the most effective solutions.
Get the Most Out of Contact Center Agents with Visual Assistance Technology
Discover how a Controller type of call center agent can increase customer satisfaction and how to develop a culture of confidence.
Utility Customer Experience: Why It Must Be Effortless
Improving customer experience in utilities is key to reducing customer churn and maintaining customer stability.
How to Reduce Call Center Volume with Computer Vision AI
Leading enterprises have long grappled with the question of how to reduce call center volume. Computer Vision-powered Call Deflection is the answer.
Why Your Contact Center Knowledge Base Needs to be Visual
The last thing customers want is to hold while an agent finds the right information. That’s where the visual contact center knowledge base comes in.
