TechSee Implementation & Customer Success
Maximize user adoption and business value with TechSee’s white-glove implementation programs
IMPLEMENTATION
With field experience gained from numerous enterprise-grade implementations for thousands of users, TechSee’s white-glove implementation methodologies are designed to enable a speedy rollout at scale and maximum value for your organization.
Onboarding
TechSee tailors a training program to meet your organization’s needs, providing role-based training kits, onsite shadowing, and coaching, and leveraging the product self-onboarding tool for a fast rollout.
Premium Integrations
TechSee is embedded within your CRM and ecosystem tools to ensure seamless user experience and maximal user adoption.
Customization Services
TechSee offers a wide range of customizations (e.g. branding, language support, and workflows) to create a consistent and low-effort experience for your users and customers.
CUSTOMER SUCCESS
TechSee’s Customer Success team creates a bespoke, ongoing value optimization plan, based on your industry and company profile, to ensure high user adoption and the achievement of desired business outcomes. Close, rapid and personal support goes beyond functionality to produce a process of continuous improvement.
Regular Checks
A dedicated customer success manager addresses your evolving requirements and advises on usage optimization.
Ongoing BI reporting
Get actionable insights for stakeholders at every level of your organization, from the C-suite to individual users.
Customer Portal
Access a wealth of resources, including new feature updates, the latest best practices and FAQs, and our complete library of webinars.
BEST PRACTICES METHODOLOGIES
TechSee has developed a unique Visual Interaction Method (VIM) based on vast experience gained from our large customer install base. TechSee’s experts deliver best practices methodologies and change management programs to help your organization maximize value. We leverage operational knowhow from across our network to help your users shift from ‘tell me what you see’ to the ‘show me’ approach.
EXPLORE OUR CASE STUDIES
ABB Improves Service Delivery and Reduces Costs with Visual Assistance
Global manufacturer ABB Robotics aimed at differentiating its service levels to customers by: Improving response time through accessible and scalable remote solutions Lowering operational costs by minimizing travel Decreasing their emissions by reducing site visits Learn how they achieved their goals and optimized their KPIs by integrating TechSee Live.
WCTel Increases Agent Adoption and Improves Operational KPIs
While the pandemic had a negative effect on almost every industry, service companies were hit especially hard. WCTel, a South Carola-based telecom, found themselves facing an issue of business continuity: how could they service subscribers when technician visits to customer’s homes were no longer possible? Download this Case Study to learn what steps WCTel took
Costa Express Boosts Visual Assistance Adoption by Switching To TechSee
Costa Express, a B2B division of Costa Coffee offering on-the-go self-service coffee bars sought to drive operational efficiency by harnessing digital technology to add value to the company and provide exceptional CX. By switching to TechSees Remote Visual Assistance solutions they were able to increase agent adoption, reducing truck rolls and machine downtime, and improving
