The Total Experience Platform
AI-powered, natural customer experiences across video, voice, and chat.
AI at the Center
Sophie AI is the world’s first and most powerful AI agent. Sophie learns from your service interactions to offer smart, situationally aware assistance. Sophie AI powers our Total Experience Platform.
This proprietary, MultiModal AI uses voice, visuals, and text to read, listen, see, and guide. Accelerate your AI time-to-market, reduce the cost of automation, and provide native agent-like support across every touchpoint.
Supercharge Your Agents with AI Powered Agent Assist
The suite of automation tools your contact center and field service agents need to service more customers with higher satisfaction.
Automate key information collection before an agent comes on the line. Then open a visual engagement, and elevate a phone call to a live video call instantly. Integrated AR tools and AI assistants help your agents guide the user to full resolution.
Self-Service With Vision
Give your customers and field service agents the technology to resolve their own issues, quickly and easily.
Visual Journeys provide no-code, web-based visual flows with integrated AI analysis. Take it the next level, with Sophie AI agents that can listen, speak, read, write, see and guide every user to full resolution.
Enterprise Integrations & Security
The Sophie AI Total Experience Platform integrates with nearly every major tool in your CX stack, including all major CRMs and ISVs. Enable seamless service continuity and data transfer for your customers and your staff. All of this is built on our SOC2-certified state-of-the-art architecture.
See it for yourself.
