Resources The library

Ideas and proof for service that can see.

Customer experiences. Practical research. A clearer way to evaluate visual AI.

The buyer’s guide

Start with the service moment.

Four questions to connect your customer’s problem with the right kind of help.

Open the guide
Find your next read

The resource library.

Search customer stories, reports, white papers, brochures and webinars. Available formats and original sources are identified on each page.

237 resources found

TechSee VideosWebinar

Visual Warranty Verification powered by TechSee Video

Watch how TechSee's platform can enable your customers to complete quick self service product registration and warranty verification.

Explore
Buy vs. Build – 8 Reasons to Buy a Visual Assistance SolutionReport

8 Reasons to Buy a Visual Assistance Solution Report

Read the report that explores the 8 factors that differentiate in-house visual assistance solutions from those that are purpose-built and available on the market.

Explore
Aberdeen TechSee Webinar - Visual Engagement in Customer ServiceWebinar

Aberdeen Webinar: The state of Visual Engagement in Customer Service

Webinar co-hosted by TechSee and Omer Minkara of Aberdeen Group, focusing on visual engagement in customer service plus a live technology demo.

Explore
Uk Edition Survey: Customer Expectations Of Service Delivery During Covid 19Report

Uk Edition Survey: Customer Expectations Of Service Delivery During Covid 19

Read about TechSee's in-depth study of what consumers want and expect when it comes to service delivery and remote assistance in the COVID-19 pandemic.

Explore
Jan Survey ResultsReport

January Edition Survey: Customer Expectations of Service Delivery During COVID-19

Read TechSee's survey for inside info on how the Covid-19 vaccine will impact customer expectations for service delivery and onsite tech support.

Explore
TechSee Live Consumer Packaged Goods IndustryGuides and brochures

TechSee Live Consumer Packaged Goods Industry

TechSee looks into how augmented reality and computer vision are transforming CPG inventory management, enabling real-time, in-store remote visual guidance.

Explore
Acuity Brands Achieves Success with New Remote Support ModelCustomer story

Acuity Brands Achieves Success with New Remote Support Model

Acuity Brands' Success Story - how TechSee's remote support solution enabled them to provide effortless service and remote tech support during Covid-19.

Explore
TechSee VideosWebinar

TechSee Acuity Brands Video: Streamlining Tech Support​

Watch the panel discussion to learn how Acuity Brands uses TechSee's Salesforce integration to bring VRA to their tech support department.

Explore
TechSee VideosWebinar

TechSee Hippo Video: Improving Policyholder Satisfaction with Remote Claim Handling​

Watch this videos to learn how Hippo uses TechSee's Salesforce integration to introduce remote claim handling to improve customer experience.

Explore
Slashing NFF Returns WebinarWebinar

Slashing Product Returns with Augmented Reality

An eye-opening webinar by TechSee, focusing on how AR is already helping consumer electronics manufacturers to lower NFF product returns.

Explore
Adapt to Change WebinarWebinar

Adapt to Change Webinar: Engaging with Customers and Empowering Employees with Real-Time Interactive Support

Real-time visual support can empower employees and engage your customers. Watch TechSee's webinar to learn how to adapt to change in this current climate.

Explore
Remote Support Maturity ModelWhite paper

Remote Support Maturity Model eBook

Offering remote support is vital nowadays. Use TechSee's remote support maturity model to evaluate your organization's capabilities.

Explore
Your next step

Put the ideas to work.

Bring a service scenario to TechSee. Explore the visual context, guidance and workflow your team needs.