Sophie Knowledge Shared Sophie AI foundation
Turn product expertise into the next step.
Bring relevant product knowledge to the person who needs it. Connect approved instructions to clear guidance, with the source and its owner in view.
The right expertise, ready for the task.
Behind the next step
From a source document to a useful answer.
A technician needs the inspection procedure for the equipment in front of them. Follow how approved expertise becomes guidance—and how a new finding returns for review.
Illustrative workflow, not an equipment procedure. Follow the manufacturer’s instructions and site safety requirements.
One platform. Connected help.
Expertise that travels with the help.
Intelligence connects the situation. Knowledge supplies relevant expertise. The products bring that help to people.
Sophie Knowledge
Connect the task to approved product and service expertise.
Sophie Intelligence ↗
Understand the product and the situation around it.
Implementation questions
Choose the first task
Start with a specific service task, device family and approved instruction. Agree who owns the content and its revisions.
Connect the existing knowledge
Review supported content formats, access permissions, source attribution and update handling with your team.
Keep a review path
Define which observations and outcomes are retained, who reviews new findings and how approved changes reach the journey.
Frequently asked questions
Open a question for the detail you need.
Browse all FAQsWhat problem does Sophie Knowledge solve?
It structures approved content, service logic, and interaction context around the work.
Who uses Sophie Knowledge?
Knowledge, service, product, automation, and governance teams.
Where does Sophie Knowledge fit?
It is a shared platform layer, not a standalone fourth product. It connects approved expertise to Sophie Live, Sophie Self-Service and Connectivity Guru.
How does Sophie Knowledge connect approved guidance to Sophie AI?
For example, a content owner approves a manufacturer’s setup instruction for a particular model and version. The configured Sophie AI journey presents that instruction after the visual check. A new service finding returns for owner review: it is evidence, not automatic truth.
What verified proof is available?
The official source documents the architecture; customer outcomes require a named, approved story.
See it with your team
Bring a real service challenge.
Bring a product manual and a recurring support question. Explore how relevant expertise could become guidance in your service workflow.