Product knowledge, grounded in the physical world.
Sophie AI connects product expertise with visual, spatial and conversational intelligence to help people understand situations, take action and verify results.
Model-appropriate guidance, with the person in control.
Illustrative interfaceSophie Self-Service ↗
AI guides you
A remote specialist adds focused visual guidance.
Illustrative interfaceSophie Live ↗
An expert helps you
Combine layout with separately available network data.
Illustrative interfaceConnectivity Guru ↗
Make connectivity clear
Three products. Two shared foundations.
Choose the kind of help the situation needs. Sophie Knowledge supplies relevant expertise; Sophie Intelligence helps apply it to the product and its surroundings.
Sophie Knowledge ↗
Connects approved product and service knowledge to the next step.
Sophie Intelligence ↗
Industry, device, visual and spatial models connect product expertise to real-world conditions.
- Who it’s for
- Service, operations and technology leaders connecting customer and specialist journeys.
- Where to start
- Identify the first service moment to improve, then discuss which products and shared capabilities it needs.
- What you get
- A connected journey across the selected products, with clear ownership of guidance, handoffs and service records.
On this page
From unboxing to the first uninterrupted movie.
One TV and Wi-Fi service. Three different obstacles. Follow the customer from self-service to a live expert and a guided connectivity check—with every step carried forward.
The remote won’t respond. See how Sophie helps.
Read the complete journey
Illustrative Sophie platform walkthrough.
Sophie Self-Service: New service. One small thing in the way.
The customer shares the remote. Sophie uses visual context and the approved pairing guide. After following the device-specific instructions, the customer tests menu navigation and confirms that the remote works.
Sophie Live: The remote works. The soundbar doesn’t.
Handoff in this example: observation—remote navigation now works; attempted action—the approved pairing check; unresolved issue—soundbar silence; next owner—the live specialist. With permission, this context accompanies the customer’s shared TV view. The specialist still verifies the new symptom.
Sophie Live: One visible setting explains the silence.
The specialist highlights the audio-output setting in the shared view. In this illustrative, compatible setup, changing from TV speakers to the approved external-audio output resolves the mismatch. The customer confirms sound through the soundbar. Exact options and procedures vary by equipment.
Connectivity Guru: Picture and sound work. Playback pauses.
The live specialist requests Connectivity Guru. With permission, the customer captures the study, hallway and TV area. Available diagnostics in this example suggest a local coverage concern. The specialist combines the finding with placement context, recommends a provider-approved mesh adjustment and repeats the relevant diagnostic check.
Sophie AI Platform: From setup friction to the first movie.
The customer confirms working remote navigation, soundbar audio and an uninterrupted playback check. The provider records customer observations separately from diagnostic results and keeps the equipment context, actions and follow-up path in the service history.
Connect what customers show
with what your team knows.
TechSee connects a shared camera view with product expertise, helping service teams turn physical context into a relevant next step.
One everyday question. Three ways the help gets clearer. Swipe the cards →
Start with a shared view.
A customer’s camera brings the product and its surroundings into the conversation. Their answers add what a picture cannot show.
Physical context for your service team.Use each screen for a different task. Follow the display guidance for your confirmed setup.
The right expertise. A clear next step.
Sophie connects the shared view and confirmed model with relevant product instructions, then explains the check in language the customer can use.
Approved product knowledge, applied to the situation.- What you showed
- Two screens displaying the same thing
- What you tried
- The model-specific display check
- What happens next
- You report the result. A specialist can continue if needed.
Keep the help connected.
The customer confirms what changed. If a specialist is needed, the shared view, attempted check and response give your team a clearer place to start.
Less repetition. Better-informed support.See where Sophie AI Platform fits.
Connect the right visual capability to each service moment.
Unify service context
Connect available visual, conversational, product, and service signals.
Bring available signals into one journey context.
Available signals meet in one journey context
Orchestrate the next step
Route the moment to configured automation, live support, or field service.
Align the right product, team, and next action.
The platform coordinates the configured next step
Continue without a reset
Return permitted evidence and context so the next team does not start over.
Return permitted evidence so the record and reviewed learning can continue.
Permitted evidence continues into the system of record
Works with your stack: Existing systems, policies, permissions, and teams remain authoritative.
Implementation questions
Choose the product roles
Self-Service guides repeatable tasks; Live brings in a specialist; Connectivity Guru adds home and network context. Confirm the initial product scope and commercial packaging with TechSee.
Connect the foundations
Sophie Knowledge connects approved expertise to the task. Sophie Intelligence provides industry, device, visual and spatial understanding. Define the sources and owners for your workflow.
Map the operating boundary
Identify where the journey starts, when ownership changes, and which system holds the record. Agree permissions, integration prerequisites and evaluation criteria before rollout.