Visual Service Glossary
Plain-language definitions for the technologies and service models behind TechSee.
AI Agents
What are AI Agents and what is their role in customer service and CX? What are the core considerations when considering AI Agents?
Read the definitionAI Memory
What is AI Memory? Learn how AI memory works, the role of long term and short term memory, the limitations, costs, considerations and more.
Read the definitionAR Annotations
What are AR annotations? Why is this technology so critical to customer service experience? How is it used? How can AI automate AR?
Read the definitionAgent CoPilot
What is an agent copilot? How does it work? Why are service organizations rushing to adopt this technology?
Read the definitionAgentic AI
What is agentic AI? What is the role of this technology is CX and service? How do you measure and optimize agentic AI? Learn more!
Read the definitionAverage Handle Time (AHT)
What is Average Handle Time (AHT), and how does better AI and automation improve your AHT? What is the impact of improving AHT? Learn more.
Read the definitionCall Deflection Rate
What is call deflection rate? How is this KPI used in service organizations? How can you improve your call deflection rate?
Read the definitionConversational AI
What is conversational AI and what role does this technology play in customer service and CX? Key terms, considerations, strategies and more!
Read the definitionCustomer Experience Automation
What is Customer Experience Automation? What technologies are required, where and why is this strategy deployed, and what are the benefits?
Read the definitionCustomer Service Automation
What is Customer Service Automation? What technologies are required to do this successfully, and why is this critical to CX? Learn more.
Read the definitionEdge AI
What is Edge AI and why is this so important to enterprise AI leaders? What are the practical uses of this technology?
Read the definitionEpisodic Memory
What is episodic memory and what role does this technology play in AI for service and CX automation? Why is this technology critical?
Read the definitionField Service Virtualization
What is Field Service Virtualization? Why is this strategy gaining in popularity, and what is technology is required?
Read the definitionFine Tuning
What is fine tuning? How is fine tuning done? How does it relate to generative AI? Why is this necessary for accurate and efficient service?
Read the definitionFirst Call Resolution (FCR)
What is First Call Resolution (FCR)? Why is this metric so critical to service and CX leaders? How does AI improve FCR? Learn more...
Read the definitionFirst Time Fix Rate (FTF)
What is First Time Fix Rate (FTF)? How does visual and multimodal AI improve FTF performance? How should you measure and improve FTF
Read the definitionFoundation Models
What are foundation models? How are they used in Generative AI? How can they be used to improve customer service or CX performance?
Read the definitionGenerative AI
What is Generative AI? How will Generative Artificial Intelligenctransform how businesses interact with customers?
Read the definitionHuman Machine Interface (HMI)
What is a human-machine interface? Why is AI creating so much interest in HMI? How does HMI impact AI adoption?
Read the definitionHuman in the Loop (HITL)
What does Human in the Loop (HITL) mean? What are the implications of this approach for AI in CX and service?
Read the definitionLLM Token Management
What are LLM tokens? How can you automate LLM token management? Why is this critical to building scalable and efficient applications?
Read the definitionLarge Language Models
What are Large Language Models or LLMs? How do they work? What role do they play in customer service and CX?
Read the definitionMobile App Mirroring
What is mobile app mirroring? How is this used in customer service? Why is this the most effective way to support mobile app users?
Read the definitionMulti-Modal AI
What is multimodal AI? Why is this approach critical to user adoption and AI success? How is this being used?
Read the definitionMultisensory AI
What is Multisensory AI? How does it work? How is multi sensory AI used in customer service and CX to improve performance?
Read the definitionNatural Language Processing (NLP)
Natural Language Processing (NLP) is a critical tool for service and CX leaders. Undersatnd how it works, and it's impact for your team.
Read the definitionNatural Language Understanding (NLU)
What is Natural Language Understanding (NLU)? How is NLU used in customer service and CX automation? Everything you need to know, right here.
Read the definitionNeural Networks
What are neural networks? How do they work? How can they unlock faster resolutions and exceptional experiences?
Read the definitionProcedural Memory
What is procedural memory and how does it impact customer service and CX? Why is it critical that AI understand and follow complex processes?
Read the definitionPrompt Engineering
What is prompt engineering? How is this done? What are the best practices? Why is this so critical in customer service applications?
Read the definitionRAG, Retrieval-Augmented Generation
What is RAG Retrieval Augmented Generation and how does this impact LLMs and NLPs? What does this mean for service?
Read the definitionSemantic Memory
Semantic memory plays a critical role in enterprise AI training, modeling and activation. Learn more about semantic memory, and ...
Read the definitionTechnician Utilization Rate
What is technician utilization rate? How is this measured? What are the best practices for optimzation? Learn more here!
Read the definitionVector Embedding
What is vector embedding? How are they used to improve AI performance? What role do they play in LLMs? How does this applied to service?
Read the definitionVirtual Agent
What is a virtual agent? Why are service and sales teams increasingly turning to virtual agents in place of chatbots?
Read the definitionVisual AI
What is Visual AI? How does it help improve customer service and CX performance? What are common Visual AI applications?
Read the definitionVisual Remote Assistance
What is Visual Remote Assistance? How does this innovative technology improve customer and field service performance? Learn more here!
Read the definitionVisual Service
What is visual service? How does this work, what are the best practices and why are so many enterprises adopting this technology?
Read the definitionVoice AI
What is Voice AI and what role does it play in customer experience and customer service? How does this integrate with multisensory AI and UX?
Read the definitionWork Orders Per Day
What are work orders per day? How is this metric calculated? Why is this so critical in field service and how can it be optimized?
Read the definitionPut the ideas to work.
Bring a service scenario to TechSee. Explore the visual context, guidance and workflow your team needs.