Customer Stories
Published customer perspectives and clearly labeled application guides for real service environments.
All customer stories
Explore customer outcomes across telecom, consumer goods, field service, and more.
Browse original customer storiesReal work. Original stories.
Explore each customer’s service context and the original account of what changed. Results belong to the program described.
Church & Dwight
See how a consumer-care team used live video and visual guidance to understand product issues and collect product feedback.
Read the original story Source checked .Outdoor grilling brand
An anonymous customer story about using Sophie Live to see the equipment, identify replacement parts, and guide the next support step.
Read the original story Source checked .Global smart-home technology brand
An anonymous customer story about replacing hard-to-describe smart-home issues with a shared view and visual guidance through Sophie Live.
Read the original story Source checked .Costa
Explore the Costa Express story: agent adoption, remote coffee-machine support, and a visual helpline for engineers.
Read the original story Source checked .EDP
Explore appliance support within EDP’s home technical-services business, including visual capture of device labels. Original case-study PDF.
Read the original story Source checked .ADT
A TechSee-authored customer story about a visual-service program with ADT.
Read the original story Source checked .ABB Robotics
Explore remote specialist support for production equipment, the move beyond smart glasses, and the role of visual context before a site visit.
Read the original story Source checked .Cochlear
A TechSee-authored interview about bringing visual context into support for medical devices.
Read the original story Source checked .Brinks Home
Explore how shared visual guidance fits complex support tasks such as security-panel swaps and product installation.
Read the original story Source checked .Vodafone Group
A TechSee-authored customer story about real-time visual assistance in contact-center service.
Read the original story Source checked .VodafoneZiggo
A TechSee-authored customer story about visual support within telecom service operations.
Read the original story Source checked .Evergreen Energy Partners / Rocky Mountain Power
Explore the remote home-assessment program involving Evergreen Energy Partners and Rocky Mountain Power’s Wattsmart Homes. Program engagement is distinct from energy savings.
Read the original story Source checked .Put the ideas to work.
Bring a service scenario to TechSee. Explore the visual context, guidance and workflow your team needs.