Resources The library

Ideas and proof for service that can see.

Customer experiences. Practical research. A clearer way to evaluate visual AI.

The buyer’s guide

Start with the service moment.

Four questions to connect your customer’s problem with the right kind of help.

Open the guide
Find your next read

The resource library.

Search customer stories, reports, white papers, brochures and webinars. Available formats and original sources are identified on each page.

237 resources found

TechSee VideosWebinar

TechSee TELUS International Partnership Video

See TechSee and TELUS International video where Steve Egan and Conn Nicoll discuss the new partnership and the future of visual engagement.

Explore
TechSee VideosWebinar

TechSee Oracle Fireside Chat Video (Part 1/2): The Future of Self Service

This video dives highlights the new integration between Oracle and TechSee’s platforms to enhance self service in the field service industry.

Explore
TechSee VideosWebinar

TechSee Oracle Fireside Chat Video (Part 2/2): The Future of Self Service

This video dives highlights the new integration between Oracle and TechSee’s platforms to enhance self service in the field service industry.

Explore
Field Service TelecomCustomer story

Top Telco Improves Technician Work Quality with Computer Vision AI

Top Telco success story: Learn how TechSee Computer Vision AI supports field technician job verification and reduces dispatch costs.

Explore
Agent TelecomCustomer story

Vodafone Group Improves Core Customer Service & Operational KPIs

Vodafone Group success story: How TechSee Visual Assistance solution lowers dispatch rate, increases FCR and raises NPS.

Explore
Call Center AgentCustomer story

TechSee Visual Assistance Enhances Customer Service Delivery at Orange Spain

Orange Spain success story: Discover how TechSee enhanced customer experience, reduced tech dispatches and cut costs.

Explore
Contact Center AgentGuides and brochures

TechSee Visual Customer Assistance for Telecom

TechSee Live provides enhanced customer assistance in the telecommunications industry through web-based video streaming & step-by-step AR guidance.

Explore
Field Service Job VerificationGuides and brochures

TechSee for Telecom Field Service Quality with Job Verification

Learn more about how TechSee empowers field technicians by using remote visual assistance and automated job verification.

Explore
2023 CX Plan WebinarWebinar

Vodafone, CEi, TechSee Webinar: Your 2023 CX Plan

Explore CX trends for 2023 driving demand for automation, technological pitfalls with computer vision AI, and more in our webinar.

Explore
Churn Survey TelecomReport

2022 State of Customer Churn in Telecom (Survey Report): The Impact of the Pandemic on Churn Trends

This report covers the key drivers behind churn post-pandemic and how customer expectations of their telecom service providers have changed.

Explore
Report

2022 State of Customer Loyalty and Churn Report: The Impact of the Pandemic on the Customer Service Industry

This report covers the key drivers behind churn stemming from poor customer service and how to combat them.

Explore
TechSee VideosWebinar

TechSee NeuraFlash Partnership Video

TechSee’s Steve Egan and NeuraFlash’s Mike McBrien sit down and discuss the future of AI and AR in Field Service.

Explore
Your next step

Put the ideas to work.

Bring a service scenario to TechSee. Explore the visual context, guidance and workflow your team needs.