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51 resources found
ReportUk Edition Survey: Customer Expectations Of Service Delivery During Covid 19
Read about TechSee's in-depth study of what consumers want and expect when it comes to service delivery and remote assistance in the COVID-19 pandemic.
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ReportJanuary Edition Survey: Customer Expectations of Service Delivery During COVID-19
Read TechSee's survey for inside info on how the Covid-19 vaccine will impact customer expectations for service delivery and onsite tech support.
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ReportOctober Edition Survey: Customer Expectations of Service Delivery During COVID-19
Several months into the COVID-19 pandemic, customer service organizations are still facing unprecedented operational challenges as customer expectations are redefined. An initial survey on customer expectations of service delivery was conducted in early May, showing a high demand for technical support alongside…
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ReportHow visual assistance drives cost optimizations across customer service
TechSee explains how visual assistance is the key to enable contactless service, ensuring safety, cost optimization, and effortless participant experiences.
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ReportHow IT Can Boost Adoption of Remote Support Tools
This report from TechSee describes how to encourage greater adoption of remote customer support tools by employees and customers.
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Report6 Ways to Increase Technician Utilization Using Vision
TechSee's report takes an in-depth look at the visual strategies that enterprises can implement to begin improving their technician utilization rates.
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ReportHow Cross-functional Collaboration Drives Remote Resolutions
TechSee explains how collaboration between customer service and field services departments reduces the costs and contact involved in technician dispatches.
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ReportStrategies for Delivering Visual Contactless Service
TechSee expands on the three strategies enterprises are using to address customers' safety concerns by providing visual contactless service.
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ReportCustomer Expectations of Service Delivery During COVID-19: Survey Results
With sky-high demand for technical support alongside safety concerns, TechSee presents a detailed study of what consumers expect from technician visits.
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ReportService Delivery Continuity During the COVID-19 Crisis
Service delivery continuity is a core aim of enterprises in all industries during crisis events - read four case studies that demonstrate how to achieve it.
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ReportBusiness Continuity in Customer Service with Visual Assistance
Discover how leading enterprises are ensuring business continuity and promoting safety by embracing work from home models with Visual Assistance technology.
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ReportCut NFF Product Returns with Visual Assistance
Consumer electronics companies are using AR-powered Visual Assistance to cut No Fault Found product return rates by an average of 14%.
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