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20 resources found
Customer storyVodafoneZiggo Boosts Core KPIs, Reducing Cost to Serve
VodafoneZiggo deployed TechSee’s Augmented Reality-based Visual Assistance solution, increasing FCR, cutting tech dispatches, and boosting NPS.
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Customer storyTop Insurer Achmea Improves NPS by 11 points
Achmea achieved a 11-point boost in NPS, a shorter claim life cycle and reduced handling costs with TechSee’s Visual Assistance solution.
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Customer storyLeading Payment Processor Comdata Slashes AHT by 20%
Payment processor Comdata slashes AHT by 20%, cuts device returns by 10% and raises CSAT by 20% using TechSee’s AR-based Visual assistance Solution.
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Customer storyVodafone Portugal Reduces Tech Dispatch Rate by 12%
Vodafone Portugal cut tech dispatches by 12%, raised FCR by 4 points, and boosted NPS by 10 points using TechSee’s AR-based Visual Assistance solution.
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Customer storyCoffee Machine Maker Slashes Product Return Rate
A world-famous supplier of capsule coffee machines battled the costly problem of device returns, driving up NPS by 71% and boosting employee satisfaction
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Customer storyHow a Top Water Company Cut Customer Effort
Discover how the company rapidly achieved a 30% improvement to its Customer Effort Score, eliminated 61% of dispatches and boosted its CSAT score to 92%.
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Customer storyConsumer Electronics Company Improves All Customer Service KPIs
Learn how this Home appliance manufacturer Improved it's technical support process with visual support and achieved significant improvement across all KPI's
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Customer storyBPO Success Story
Learn how TechSee’s Visual engagement platform Enables Major BPO to win Lucrative Accounts and establish additional revenue streams | TechSee
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