Coffee Machine Maker Slashes Product Return Rate

A world-famous supplier of capsule coffee machines battled the costly problem of device returns, driving up NPS by 71% and boosting employee satisfaction

Published January 9, 2020

Coffee Machine Maker Slashes Product Return Rate

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Find out how a world-famous supplier of capsule coffee machines addressed the costly problem of device returns, driving up NPS by 71% and improving employee satisfaction in the process.