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The State of Home Connectivity | TechSee Survey Report
Discover insights from TechSee’s nationwide survey of nearly 4,000 U.S. households on Wi-Fi connectivity. Learn how reliability, coverage gaps, proactive service, and visual assistance shape customer loyalty and churn. The State of Home Connectivity | TechSee Survey Report
Published September 29, 2025
The State of Home Connectivity 2025
Findings from TechSee’s nationwide survey of nearly 4,000 U.S. households
Wi-Fi connectivity has become the make-or-break factor in the relationship between ISPs and their customers. TechSee’s new survey of nearly 4,000 U.S. households reveals that while broadband speeds continue to rise, frustration with reliability, support interactions, and coverage gaps is at an all-time high.
This survey report explores the state of home connectivity in 2025 and what it means for ISPs, smart-home providers, and their customers. Insights include:
- How often customers actually experience Wi-Fi issues in their homes
- The rooms and situations where connectivity failures matter most
- What actions customers take first when service breaks down
- The real impact of unresolved issues on churn and loyalty
- How proactive service and visual assistance can transform the customer experience
- And more…