Amazon Connect integration
World-class AI-powered multimodal support is now available to Amazon Connect customers through the AWS Partner Network.
TECHSEE + AMAZON connect
TechSee helps Amazon Connect customers increase their self-service containment rate, boost NPS, and improve efficiency by adding AI-powered visual engagement functions. Seamlessly integrated into any Amazon Connect deployment for virtually any industry, TechSee’s platform can see, hear, understand, and guide customers via live human interaction, self-service visual guides, complete AI-driven automation – or a combination.
LIVE CUSTOMER SUPPORT
Seamlessly connect agents to customers or field service, allowing them to "see what they see". The TechSee Live functionality eliminates confusion and slowdown due to voice and chat only guidance.
AI CUSTOMER SERVICE AGENT
Powered by TechSee's Sophie AI, the world’s first and most powerful fully automated customer service AI agent. Your AI agent learns from all service interactions to offer smart, situationally-aware service automation.
AI-POWERED AGENT ASSIST
The unique blend of visual, voice and textual AI seamlessly assists agents by helping them visually identify or troubleshoot hardware, automate tasks, and remotely guide customers through support flows.
Benefits
ENHANCE SELF SERVICE
INCREASE EFFICIENCY
REDUCE SERVICE COSTS
BOOST AGENT ENGAGEMENT
ENHANCED CX
