Resources Blog

Ideas for service that can see.

Explore the latest TechSee insights on visual AI, customer experience, customer service, and field service.

point correspondenceBlog

A Breakthrough in Point Correspondence: Mitigating “Outliers”

TechSee's academic and AI Tech Lead shares his research which constitutes a breakthrough in point correspondence research.

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Customer Effort Score (CES): Your Complete Guide to Earning OneBlog

Customer Effort Score (CES): Your Complete Guide to Earning One

Read TechSee's complete guide to understand what a customer effort score is, why it is important and how you can achieve a high CES.

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3 Ways to Improve your Customer Experience with Warm TransfersBlog

3 Ways to Improve your Customer Experience with Warm Transfers

While there are multiple ways to implement an omnichannel experience, a quick win is to expand the way you deploy warm transfers.

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Five Strategies To Boost Customer Experience in TelecomBlog

Five Strategies To Boost Customer Experience in Telecom

It's more important than ever for a telco to improve its customer service experience. TechSee explores five different strategies that are proven to work.

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AR Remote AssistanceBlog

Augmented Reality (AR) Remote Assistance: Definition, Applications & Benefits

Take a deep dive into augmented reality remote assistance, how it works, it applications, its benefits and real company examples.

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Call Center Attrition: How To Mitigate Employee Turnover in 2022Blog

Understanding & Mitigating Call Center Attrition: Definition, Rate, Industry Benchmarks

With call center attrition rates increasing steadily, TechSee shares practical tips for how to reduce attrition in the call center.

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A Tale of 2 Support Calls: Utilizing Visual Customer Support To Improve KPI’sBlog

A Tale of 2 Support Calls: Utilizing Visual Customer Support To Improve KPI’s

Visual customer support enables agents to solve technical problems more efficiently raising customer satisfaction and improving KPIs

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How to Reduce Returns: 8 Tried & True TacticsBlog

How to Reduce Returns: 8 Tactics

Retailers are constantly faced with addressing the $428 billion question of how to reduce returns. TechSee shares 8 proven ways to help reduce returns.

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Brouhaha in Broadcasting: The Cable Digital TransformationBlog

Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee breaks down the factors causing the cable digital transformation & how the TV industry can meet expectations in the digital era.

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Warranty Cost Management: Guarantee Satisfaction & ProfitabilityBlog

Warranty Cost Management: Guarantee Satisfaction & Profitability

Why are manufacturers faced with high warranty claim costs? TechSee explores, offering a secret weapon for successful warranty cost management

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Overcoming the Challenges of Medical Device SupportBlog

Overcoming the Challenges of Medical Device Support

Medical equipment manufacturers are discovering the need to enact faster, more accurate and more effortless medical device support systems.

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6 Pain Points Faced by Gig Customer Service and How Vision Can Solve ThemBlog

6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

As gig customer service becomes increasingly popular, there are several issues. TechSee explores how one technology can solve them all.

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