See. Solve. Automate.
Visual AI for customer & field service.See your customers’ environment. Solve issues faster, at lower cost. Automate routine support with visual AI built for the physical world.
Watch the enterprise overviewYour agent sees the setup through the customer’s camera. No guesswork.
Trusted by service teams around the world
The bigger picture.
See how visual AI connects customer service and field service in the TechSee overview.
Your expertise.
Their reality.
One missing connection.
Your customers see the problem. Your business holds the product knowledge. Your agents and technicians need both to make the right call.
Words leave things out.
A description can miss the model, setting or room layout—turning a quick check into a longer call.
Expertise needs context.
When instructions don’t match the product or setup, agents and technicians spend more time troubleshooting.
Progress gets lost.
If observations and attempted checks don’t follow the case, each new person repeats the questions.
Bring the physical situation into the service conversation—before another visit, repeat call or unnecessary return.
See the connection in actionLess frustration. Life moves forward.
Choose an everyday problem. See how your customers get back to what matters—with help from TechSee.
Move the lens over a device to see the difference.
Choose a service moment
Read all five service stories
Five illustrative examples. The problem, the help and the customer-confirmed result—without needing to interact.
TV: Picture. No sound.
TechSee helps your agent see the setup and guide the right audio setting.
Sound restored. Evening back on track.
The customer hears the soundbar again.
Workspace: Two screens. The same thing twice.
TechSee matches the setup to instructions for extending the display.
More room to work.
The customer moves a window onto the second screen.
Camera: Camera on. Entrance out of frame.
TechSee helps your agent compare the actual feed and guide a safe framing check.
The right view. Finally in frame.
The customer sees the entrance in the feed.
Framing only—not a check of monitoring or recording.
Lamp: Light on. App not responding.
TechSee matches the lamp and app to the right pairing guidance.
Control back in their hands.
The customer dims the lamp from the app.
Wi-Fi: The call keeps cutting out.
TechSee brings room context and separate network diagnostics together to guide a placement check.
Back to the conversation.
The customer completes the call on the recheck.
Network measurements come from diagnostics, not the camera.
Start with the work your team does.
Connect activation, care and field checks. Explore Connectivity Guru for connectivity workflows.
Help customers show the device and follow the next supported setup check.
Help support teams understand where device setup stopped.
Clarify setup, part identification and warranty questions before the next service decision.
Bring remote expertise and relevant procedures to qualified technicians.
Support remote home assessments and customer-service programs.
The right help, right when it’s needed.
See together. Solve together.
See the setup together—no app download needed. Guide the next action with less back-and-forth.
Explore Sophie Live↗Routine checks. No agent needed.
Help customers follow approved instructions. Carry their progress to a specialist when needed.
Explore Sophie Self-Service↗See the space. Read the signals.
Combine room context with available network diagnostics to choose a better next check.
Explore Connectivity Guru↗Connect product knowledge and visual intelligence with what the customer showed, tried and confirmed.
- Observation
- Attempted action
- Customer response
Partnering for success
- Accenture
- Salesforce
- Capgemini
- Amazon Web Services
- McKinsey
Frequently asked questions
Open a question for the detail you need.
Browse all FAQsWhat does TechSee do?
TechSee makes the knowledge behind physical products easy to understand and use, with clear guidance when and where it’s needed.
What is point-of-use knowledge?
It is product knowledge people can apply where and when they need it. It connects information about a product to the situation in front of them, helping them understand what to do next.
What is Sophie AI?
Sophie AI is TechSee’s shared technology platform. It combines product knowledge with visual, spatial and conversational intelligence to power TechSee’s products and solutions.