TECHSEE AWS Connect INTEGRATION
TechSee has joined the Amazon Web Services (AWS) partner network, bringing its visual intelligence platform to AWS Connect. This relationship will bring additional value to AWS users looking to enhance their customer experience offfering with TechSee now running on AWS.
Together, AWS and TechSee are bringing digital visual transformation to a wider audience, strengthening the relationship between both companies.
Paired with the AWS Connect platform, TechSee delivers a higher first-time resolution rate by improving pre-dispatch preparation, closer collaboration across customer service departments, and real-time consultation with remote experts, existing right in AWS.
TECHSEE + Amazon Web Services
The connected and flexible platform gives agility to field service agents, 3rd-party systems, and contact centers with visual functionality without the need to download an application. The ability to instantly launch a visual engagement session provides the customer with the best in class customer experience.
In addition, TechSee’s AI Automation paired with AWS makes it easy for customers to interact directly with service teams and improves the self-service experience. Customers who are provided step by step instructions and recommendations across the channels they prefer allow a higher CX engagement score.
KEY FEATURES
VISUAL ENGAGEMENT DASHBOARD
Send a session invite via email or SMS, choose the preferred language and session type – all fully customizable by the Salesforce Admin
CALL SESSION DETAILS
Automatically capture contact location, device type, browser used, embedded chat feature, speed testing, ability to scan and upload images, and OCR
VISUAL HISTORY COMPONENT
Access all previous interactions with the customer from one convenient location
AUTOMATIC SESSION SUMMARY
Data saved directly in the CRM for future reference, including all the session details, chats and shared images
Benefits
ENHANCE SELF SERVICE
and drive call deflection
INCREASE EFFICIENCY
by resolving more issues quickly
REDUCE SERVICE COSTS
by avoiding repeat calls and technician visits
BOOST AGENT ENGAGEMENT
due to platform familiarity
ENHANCED CX
reducing customer effort
POWER DIGITAL TRANSFORMATION
with an innovative visual solution
